Our Policies

To provide the highest quality service and ensure a smooth experience, please review the following policies and procedures:

1. Scheduling and Cancellations

Scheduling: Appointments should be booked at least 48 hours in advance. We offer flexible scheduling to meet your needs.

Cancellations: Cancellations require a minimum of 24 hours’ notice. Cancellations made within less than 24 hours may incur a cancellation fee.

No-Shows: Failure to show up for a scheduled appointment without prior notice may result in a fee and possible restrictions on future bookings.

2. Payments and Deposits

Deposits: A non-refundable deposit may be required to confirm your booking, applied toward the final cost.

Payment Due: Payment is due in full upon completion of services. We accept cash, credit/debit cards, and secure online payment options.

Late Payments: Invoices not settled within 7 days may incur a late fee.

3. Service Changes and Modifications

Additional Services: If additional services are requested, please inform us in advance so we can adjust your appointment time and fees accordingly.

Modifications: Service changes must be requested at least 24 hours prior to the scheduled appointment. We’ll do our best to accommodate adjustments based on availability.

4. Health and Safety

Client Responsibilities: Please ensure safe access to the property and inform us of any potential health or safety risks.

Team Safety: Our cleaning team adheres to high standards of hygiene and safety, including using protective gear and sanitized equipment.

Illnesses: If anyone in the household is experiencing contagious illness symptoms, please reschedule for the safety of our team.

5. Satisfaction Guarantee

We strive to deliver top-quality service. If you are not satisfied with the results, please notify us within 24 hours, and we will address any issues promptly.

Feedback: Your feedback is important to us. Please let us know how we can continue to improve your experience.

By booking with us, you agree to these policies, helping us create a professional, safe, and enjoyable experience for all. Thank you for choosing us for your cleaning needs!

Yes, we offer same-day emergency cleaning services for your convenience. Contact us directly to check availability and schedule your service.

No, we do not clean after pets.